Terms & Conditions
1. Introduction
Welcome to Rubymarche Limited (“we”, “our”, “us”). By accessing or using our website rubymarche.com (the “Site”), you agree to comply with and be bound by these Terms & Conditions.
This Site is operated by Rubymarche Limited, a business registered in Bangladesh under applicable laws.
If you do not agree with these Terms, please do not use our website.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site means you accept those changes.
2. User Account & Responsibility
- You may need to provide personal information to place orders
- You agree to provide accurate and complete information
- You are responsible for maintaining the confidentiality of your account details
- Any activity under your account is your responsibility
We reserve the right to suspend or terminate accounts if suspicious or fraudulent activity is detected.
3. Products & Services
We offer products including:
- Ultra Slim LED Light Box
- Acrylic Products
- PVC Products
- Beauty Products
- Sanitary Products
Important Notes:
- Product images are for illustration purposes only
- Actual product may vary slightly due to lighting or manufacturing differences
- Some products may be customized or made-to-order
We reserve the right to modify or discontinue products at any time.
4. Pricing & Payment
- All prices are listed in BDT (Bangladeshi Taka)
- Payments are processed through secure gateways (e.g., SSLCommerz)
- We do not store sensitive payment information
Pricing Errors:
If any pricing mistake occurs, we reserve the right to cancel or refuse the order and refund the amount if already paid.
5. Order Acceptance & Cancellation
- Placing an order means you are making an offer to purchase
- Order confirmation does not guarantee acceptance
- Order is confirmed only after dispatch
We may cancel orders due to:
- Stock unavailability
- Pricing errors
- Suspicious or fraudulent activity
Cancellation by Customer:
- Allowed before shipment
- Not allowed after dispatch
6. Delivery Policy
- Inside Dhaka: Delivery within 5 days
- Outside Dhaka: Delivery within 10 days
Delivery may be delayed due to:
- Natural events
- Political conditions
- Courier issues
7. Return & Refund
Returns and refunds are handled according to our Return & Refund Policy.
Customers are requested to review that page before placing an order.
8. Product Usage & Restrictions
You agree NOT to:
- Use the website for illegal activities
- Attempt unauthorized access to the website
- Disrupt or damage website functionality
- Upload harmful or malicious content
Violation may result in account suspension and legal action.
9. Intellectual Property
All content on this website (text, images, design, logo) is the property of Rubymarche Limited.
You may NOT:
- Copy
- Reproduce
- Resell
- Use content for commercial purposes
Without written permission.
10. Third-Party Services
We may use third-party services such as:
- Payment gateways (SSLCommerz)
- Delivery partners
We are not directly responsible for issues caused by third-party services but will assist in resolving them.
11. Limitation of Liability
We are not liable for:
- Indirect or incidental damages
- Delay caused by external factors
- Product misuse by customers
12. Privacy
Your personal data is handled according to our Privacy Policy.
By using our website, you agree to our data practices.
13. Communication
By using our Site, you agree to receive communication via:
- Phone call
- SMS
Regarding orders, updates, or support.
14. Force Majeure
We are not responsible for delays or failure due to events beyond our control such as:
- Natural disasters
- Political unrest
- Government actions
15. Governing Law
These Terms & Conditions are governed by the laws of Bangladesh.
Any disputes shall be subject to the jurisdiction of courts in Dhaka, Bangladesh.
16. Termination
We reserve the right to terminate access to the website at any time without prior notice if terms are violated.
17. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
📧 Email: [email protected]
📱 Phone: 01892749000